Frequently Asked Questions

Who do I contact regarding a question or comment about Ringling Bros.?
What is the Circus Pre-Show Experience?

Pre-shows begin one hour before show time on both our Out Of This World and Circus Xtreme experiences. During our Circus Xtreme All Access Pre-Show, Children Of All Ages are invited to join our performers on the show floor for your chance to be right in the middle of the circus action. Clown around with the world-renowned Ringling Bros. Clown Alley, learn circus skills and get autographs from extraordinary circus stars, try on an iconic Ringmaster jacket and be part of our sensational Ringling Bros. dance party! Out Of This World guests can blast off to circus fun at the Starseeker’s Early Access™. Be part of an immersive experience from the moment you enter the arena until the time the show begins! In this unique pre-show experience your family will see Ringling Bros. performers up-close and have exclusive access to personalized autographs. Get an incredible sneak peek through exclusive content from backstage at The Greatest Show On Earth. Jump in and have fun at the Ringling Bros. interstellar dance party. Clown around with the cosmically hilarious Ringling Bros. Clown Alley. And travel from planet to planet in an immersive concourse experience that will prepare you for intergalactic fun that is truly Out Of This World!

How do I access the Ringling Bros. app?

Ringling Bros. all-new app is available for free from the Apple Store and Google Play for Android users. CLICK HERE to download this easy-to-use app that’s fun for the whole family.  Unlock exclusive content, take a circus selfie and intercept special messages that allow you to become part of the show. It’s the perfect companion for your circus experience and one that’s sure to delight Children Of All Ages!

How long is the performance?

The Greatest Show On Earth lasts approximately two hours, with a 15-minute intermission. But don’t forget, The All Access Pre-Show begins one hour before show time, and is available to all ticket holders at no extra charge! In some cities, we present an Animal Open House that begins 90 minutes before show time. To find out if your show will have an Animal Open House, find the performance in your area on our Tickets & Schedules page!

The performance I attended seemed to have a missing act or performer. Is this normal?

Please note that all schedules, acts and performers are subject to change without notice. Since we have two concurrent touring units performing for audiences throughout the United States, certain performers, acts or animals you may have seen in a previous show could be touring in our other unit. However, if you still feel like something was missing, we encourage you to reach out to us at [email protected] as we can provide details of any last-minute changes that may have occurred during your live experience.

Are cameras allowed in the arena?

Still cameras are permitted, provided that they are non-professional cameras and the photos are intended for personal use only. No video cameras of any kind are allowed in the arena. Digital camera policies are different from arena to arena, so if you have concerns, please contact the specific arena in your area to verify policy details.

What is the best way to dress for a Ringling Bros. show?

We suggest you dress comfortably. The temperature in the arena is typically 10+ degrees cooler than outside, so a light sweater/jacket might be needed. Also, practical shoes are recommended to safely navigate the steps in the arena.Proper attire, including shoes and shirts, must be worn at all times. All of our shows offer a casual, family-oriented environment. Clothing which, by nature, exposes excessive portions of the skin or body that may be viewed as inappropriate for a family environment will not be permitted. In that spirit, we ask you to use your discretion and common sense. Costumes worn by guests 14 years of age or older are not permitted. LEARN MORE

Who do I contact with questions about the Baby's First Circus program?
Do I need to purchase a ticket for my infant child who will sit on my lap for the entire show?

In most arenas, children under 2 are admitted free provided they sit on a parent or guardian’s lap. However, public event laws vary nationwide from county to county, and some arenas may require all patrons, regardless of age, to have a ticket. Please contact your local arena to confirm their specific policy.

Is there a coupon or promo offer?

You can sign up today to be a Feld Preferred Customer and we’ll keep you up-to-date with exclusive offers, special savings, advance ticket notices, and more! Sign up here!

Do you have special discounts for children's tickets?

Often, discounts are available for children through special local promotions while the show is in town. Please contact your local Ticketmaster representative or the arena box office to find out about any specific discounts that may be available in your area.

Why isn't my state or city listed on your Schedules and Tickets page? When will The Greatest Show On Earth be coming to my town?

Our Tour Schedule page presents information about all currently scheduled performances for the traveling units of The Greatest Show On Earth.

When is the Ringling Bros. train passing by my town?

Unfortunately, schedules for train travel are very erratic, and can sometimes run as much as 12 hours early or late. Also, there are occasions when rail travel is so heavy that routes are changed with very little notice.

How do I send mail to a performer in the show?

You can send your letters to the address below, and they will be forwarded to the performers. If you can, please be specific which show in which the performer appears. While performers like to hear from their fans, please be aware that they have a busy travel and performance schedule and may not be able to respond back to you. The address is:
Feld Entertainment, Inc.
800 Feld Way
Palmetto, Florida 34221

Does Ringling Bros. have a merchandise safety program?
I have a question about a relative who once performed with Ringling Bros., or a question about a part of circus history not found on your site. Can you provide information?

You can contact the Circus World Museum at www.circusworldbaraboo.org/ to find what information you’re looking for. Good luck with your research!

Where can I find information about the Ringling.com privacy policy?

For complete information about our online privacy policy, please visit http://www.feldentertainment.com/privacypolicy.